Shipping Policy

All orders are processed within 12 to 24 hours after payment confirmation, Monday through Saturday. Orders placed on Sundays or US national holidays will be processed the next business day.

During peak periods (holidays, promotions, new product launches), processing may take an additional 1–2 business days. You'll receive an email notification as soon as your order ships, along with your tracking number.

Your privacy is our top priority. Every order from MeltMagicShop is shipped in completely plain, unmarked packaging with no visible branding, product names, or logos of any kind.

• Exterior: Plain brown or white box with no markings
• Return address: Shows a generic business name that cannot be traced to our store
• Interior: Products vacuum-sealed for freshness and additional privacy
• Invoice: No physical invoice or receipt included inside the package

Even your mail carrier, neighbors, or family members will have no idea what's inside. This is our standard practice on every single order — no exceptions, no extra cost.

Every order — regardless of size or shipping method — includes full tracking at no extra cost. Once your order ships, you'll receive an email containing your tracking number and a direct link to the carrier's tracking page.

You can also track your orders anytime by logging into your account dashboard. If you placed your order as a guest, refer to your shipping confirmation email or contact us with your order number.

We proudly ship to 45+ countries worldwide from our US-based facility. International shipping rates are calculated based on your destination country and order weight, starting at $14.99.

Countries we ship to include:

• North America: United States, Canada, Mexico
• Europe: UK, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Norway, Denmark, and more
• Oceania: Australia, New Zealand
• Asia: Japan, Singapore, Hong Kong, Thailand (select areas)
• Other regions: Available upon request — contact us for details

We offer a Delivery Guarantee on every single order. If something goes wrong in transit, we've got you covered:

• Lost in transit: If your tracking shows no movement for 10+ business days, or if your package is officially marked as lost by the carrier, we will reship your entire order for free or issue a full refund.
• Damaged on arrival: Email us within 48 hours of delivery with photos of the damage. We'll send a free replacement immediately.
• Marked delivered but not received: Contact us within 5 days. We'll work with the carrier to investigate and resolve the issue, including reshipment if warranted.
• Wrong item received: We'll ship the correct item at no extra cost — and you keep the wrong item.

To file a claim, email sales@meltmagicshop.com with your order number, a brief description of the issue, and supporting photos (if applicable).

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If an order is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.

We ship to:

• Residential addresses
• PO Boxes (USPS only)
• APO/FPO/DPO military addresses (allow 3–5 extra business days)
• Business addresses

If you need to update your shipping address after placing an order, contact us within 2 hours via our contact page. Once your order has shipped, address changes are no longer possible.