Refund and Returns Policy

1. Lost Packages

If your tracking hasn't updated for 10+ business days (domestic) or 21+ business days (international), or if the carrier officially declares the package lost, you're fully covered. We will either reship your entire order at no charge or issue a complete refund — your choice. No questions asked.

2. Delivered but Not Received

If tracking shows "Delivered" but you haven't actually received the package, contact us within 5 business days. We'll file an investigation with the carrier. If the investigation confirms the package cannot be located, we'll reship or refund your order.

3. Damaged Products

If any product arrives damaged, leaking, broken, or compromised, email us within 48 hours of delivery with:

• Your order number
• Clear photos of the damage (exterior packaging + product)
• Brief description of the issue

We'll send a free replacement immediately — you don't need to return the damaged item.

4. Wrong Item Received

If you receive a product different from what you ordered, email us within 7 days of delivery with photos. We'll ship the correct item at our expense and you're welcome to keep the incorrect item — no return needed.

5. Quality Concerns

If a product doesn't meet the quality or potency described on our product page, email us within 7 days of delivery with details. We'll review your claim and offer an appropriate resolution, which may include a partial refund, full refund, store credit, or replacement.

To maintain fairness and prevent misuse, the following situations are not eligible for refunds or returns:

• Change of mind: Orders cannot be refunded simply because you changed your mind after purchase. We are unable to accept returns on any products due to the nature of the items we sell.
• Incorrect shipping address: If you enter the wrong address at checkout and the package is delivered to that address or returned to sender, the customer is responsible for the cost of re-shipping. Always double-check your address before confirming.
• Unclaimed packages: Packages returned to us because they weren't collected from a post office, parcel locker, or customs office are subject to a re-shipping fee.
• Customs seizures (international): While extremely rare due to our discreet packaging, we cannot guarantee packages through foreign customs. International orders seized by customs are not eligible for refund.
• Late refund requests: Claims submitted beyond the stated timeframes (see eligibility table above) may not be honored.

Approved refunds are returned via your original payment method:

• Apple Pay: Refund credited to linked card within 1–3 business days
• Zelle: Refund sent to your registered Zelle email/phone within 1–2 business days
• CashApp: Refund sent to your $Cashtag within 1–2 business days
• E-Transfer: Refund sent to your email via Interac within 1–3 business days
• Bank Transfer: Wire/ACH refund within 3–5 business days
• Chime: Refund credited to your Chime account within 1–3 business days

Alternatively, you may choose to receive your refund as store credit, which is applied to your account instantly and can be used on any future purchase. Store credit never expires.

If you choose reshipment over a refund, here's how it works:

• Replacement orders are dispatched within 24 hours of claim approval
• You'll receive a new tracking number via email
• Reshipments follow the same delivery timeframes as standard orders (3–5 days US, 7–14 days international)
• Reshipments use the same discreet packaging as original orders
• There is no additional cost for reshipments related to our error or carrier issues

Need to cancel your order? Here are the rules:

• Within 2 hours of placing: Full cancellation and refund available. Contact us immediately via email or live chat.
• 2–12 hours after placing: Cancellation may be possible if the order hasn't entered the packing stage. Contact us and we'll do our best.
• After 12 hours / already shipped: Cancellations are no longer possible. You'll need to wait for delivery and then contact us if there's an issue.

International orders from Canada, UK, Italy, and other countries are covered by the same delivery guarantee with these additional notes:

• Extended tracking delays: International tracking may show no updates for 5–7 days when transitioning between countries. This is normal. Wait the full delivery window (14 business days) before filing a claim.
• Customs duties & taxes: Any customs duties, import taxes, or VAT charged by your country are the customer's responsibility and are non-refundable by MeltMagicShop.
• Customs seizures: While rare, if a package is seized by customs authorities in the destination country, this is not covered by our guarantee. We take every precaution with discreet labeling and packaging to minimize this risk.
• Refused delivery: If you refuse a delivery or fail to collect a package from customs/post office, you are responsible for re-shipping costs.