FAQ

Ordering is quick and easy. Simply browse our shop, select your products, choose your desired size or variant, and click "Add to Cart". When you're ready, click the cart icon and proceed to checkout. Fill in your shipping details, select a payment method, and confirm your order. No account is required — guest checkout is fully supported. The entire process takes under 3 minutes. For a complete walkthrough, visit our How to Order page.

No, there is no minimum order amount. You can order as little or as much as you'd like. However, we do offer ✓ Free Shipping on all orders of $300 or more, so many customers prefer to combine items to qualify. We also offer bulk and wholesale pricing — contact us for custom quotes on larger orders.

Yes — but you need to act fast. Orders can be modified or cancelled within 2 hours of being placed, provided they haven't entered the packing stage. Contact us immediately via our contact page, live chat, or email us at sales@meltmagicshop.com with your order number. Once an order has been shipped, modifications and cancellations are no longer possible.

We ship from the United States with the following timeframes:

• Standard US Shipping: 3–5 Business Days
• Express US Shipping: 1–2 Business Days
• International Shipping: 5–7 Business Days

All orders include full tracking information sent via email within 12–24 hours of payment confirmation. We currently ship to 45+ countries worldwide. Orders placed before 2:00 PM EST on business days are typically processed the same day.

100% discreet — guaranteed. Every order ships in a plain, unmarked package with absolutely no logos, product names, stickers, or branding visible on the exterior. The return address shows a generic business name that cannot be traced to our store. Inside, products are vacuum-sealed for freshness and additional privacy. Even your mail carrier won't have any idea what's inside. Your privacy is our top priority on every single order.

Yes! We offer ✓ FREE SHIPPING on all orders totaling $300 or more. For orders under $300, a flat-rate shipping fee is calculated at checkout based on your location:

• Standard US: $19.99 flat rate
• Express US: $25.99 flat rate
• International: Starting at $22.99 (varies by destination)

Every order — free shipping or not — includes full tracking delivered to your email. We recommend combining items to hit the $300 threshold and enjoy completely free shipping.

We accept a variety of secure payment methods to make checkout as smooth as possible:

• Apple Pay — Instant, touch-free checkout from your iPhone or Mac
• Zelle — Direct bank-to-bank transfer with zero fees
• CashApp — Quick payment via $Cashtag
• E-Transfer — Interac e-Transfer for supported banks
• Bank Transfer — Direct wire/ACH transfer to our business account
• Chime — Pay directly through your Chime account

Payment instructions are displayed at checkout after you select your preferred method. If you need assistance, our team is available via live chat or email.

Absolutely. Your security is our top priority. Our website is protected by 🔒 256-bit SSL encryption, the same standard used by major banks. We never store your payment credentials on our servers. Personal shipping information is automatically deleted 30 days after delivery confirmation. We do not share, sell, or trade your data with any third parties — ever. Read our full Privacy Policy for complete details.

We stand behind every order with a ✓ Delivery Guarantee. Here's how our policy works:

• Lost in transit: If tracking confirms your package was not delivered, we will reship your entire order for free or issue a full refund — your choice.
• Damaged on arrival: Contact us with photos within 48 hours and we'll send a replacement immediately.
• Wrong item received: We'll send the correct item right away at no extra cost plus you keep the wrong item.
• Quality concerns: If a product doesn't meet your expectations, email us and we'll work out a resolution.

To request a refund or replacement, email sales@meltmagicshop.com with your order number and details.

Yes — 100% authentic, always. Every product listed on MeltMagicShop.com is sourced directly from verified manufacturers and suppliers. We conduct third-party lab testing on all batches to confirm purity, potency, and safety before any product goes live in our store. We have a strict zero-counterfeit policy — if it's not real, we don't sell it. With over a decade of experience in this industry, our reputation depends on delivering only genuine products, and that's a standard we'll never compromise on.

Both are excellent, but the V5 is the upgraded model. Here's how they compare:

• Battery: V5 lasts ~20% longer than V4
• Oil Capacity: V5 holds more extract per unit
• Coil Technology: V5 uses advanced ceramic coils for smoother, cleaner hits
• Flavor Range: V5 has more flavor options including seasonal exclusives
• Price: V4 is slightly more budget-friendly

Both use authentic whole melt extract oil. If you want the best experience, go with the V5. If you want great value, the V4 delivers. Read our full V4 vs V5 comparison.

For beginners, we highly recommend starting with either:

• Mushroom Chocolate Bars — Pre-dosed squares make it incredibly easy to control your intake. Start with 1–2 pieces and wait 60–90 minutes before taking more.
• Golden Teacher Strain — The most beginner-friendly dried mushroom strain, known for gentle, insightful experiences with moderate potency.

The OneUp Polkadot Chocolate Bars are especially popular because they taste great and each square contains a consistent, measured dose. For a deeper dive, check our beginner's mushroom guide.